This privacy statement is effective as of April 8, 2023. Please note that this privacy statement will regularly be updated to reflect any changes in the way we handle your personal data or any changes in applicable laws. Your continued use of our websites will be subject to the terms of the then-current Privacy Policy

The information provided below intends to provide you all relevant information about how Kimzio Digital, LLC (hereinafter, “we”, “us”, “our” or “Kimzio”) collect and process your data, which may be collected through by this website kimzio.com, (hereinafter, “website”). 

This Privacy Policy of Kimzio describes the privacy and data security principles followed by Kimzio regarding the personal information of individuals who visit our website, as well as the personal information of our customers (“individuals”). Personal information includes any data by which an individual can be identified or located (for instance, a person’s name, address, phone number or email address). 

This Privacy Policy will help you understand how we collect and use the personal information you share with us, and it describes your choices regarding use, access, correction and deletion of any personal information you share with us. By using or accessing the Kimzio website, you are accepting the practices described in this Privacy Policy.

This Privacy Policy also describes how Kimzio handles customer information and services data (defined below) to which Kimzio may have access as we perform services on behalf of our customers. This Privacy Policy applies to the collection, storage, security, processing, transfer, use of, and access to personal information, customer data, and services data concerning individuals, except where a written contract with an individual defines different requirements.

This policy does not apply to third-party websites, products, or services even if they link to our services, and you should consider the privacy practices of those third parties carefully.  By using our websites and our services, you authorize the collection, use, storage, sharing, and disclosure of your personal information as described in this Privacy Policy and any applicable updates. If you do not agree with the data practices described in this Privacy Policy, you should not use our websites or services.

Which data we collect

Customer Information is information that we may collect from your use of the Kimzio websites and your interactions with us off-line. Kimzio collects contact information so that we can create and manage customer accounts. For instance, Kimzii collects personal information about representatives and contacts at its customer organizations, including their contact information (name, address, telephone numbers, and email addresses), job title, and name of employer. We also collect similar contact information about representatives of our vendors and business partners. 

We also receive personal information that you provide at in-person meetings, by email, Chat, social media messages, or other communications, or by posts or other interactions with its social media accounts. Our website also includes forms by which you can submit your name and email address to be included in our email list to receive our newsletter. 

Kimzio may keep track of the websites and pages our users visit within Kimzio for the operation of the website, to maintain quality and to provide general statistics regarding use of the Kimzio website.

Services Data is data that resides on our systems, or on our customers’ or third-party systems to which Kimzio is provided access to perform services (including test, development and production environments that may be accessed by Kimzio to perform consulting and support services). Kimzio treats services data in accordance with the terms of this Privacy Policy, except where the terms of a service contract with a customer define different requirements.

To illustrate the difference between customer information and services data, when a customer contracts with Kimzio for its services, the customer provides information about itself, including its name, business and email addresses, billing information, and some employee contact information. When a customer uses a Kimzio website to contact us or learn about our products or services, our website also collects information about the customer. All such information is customer information and is treated according to this Privacy Policy.

In contrast, when a customer contracts with Kimzio to perform services, that customer may provide Kimzio with access to its production, development or test environment, which may include personal information about its employees, customers, partners or suppliers. All such information is services data.

How we collect your personal data

Depending on how you use our website and our services, we may collect the following types of information and use it in this manner:

Information you provide – We offer access to some information and services without a charge, but for you to learn more about our products, services and support we ask that you complete a registration form. In this instance, we ask you to provide the following personal information:

• First and last name;
• Company and title;
• Email address; and
• Phone number.

, or advise Kimzio of any changes to your personal information, by using our online “chat” function, email us directly with questions, or other forms.” If you are a customer using our support services, you may access the “client portal” on our website by submitting your user name and password.

Accessing our website – Log Files – Like most websites, our site automatically collects and uses the data contained in log files. Information in log files may include your computer’s IP (internet protocol) address, your ISP (internet service provider), the web browser you used to visit our site, the time you visited our site, which web pages you visited, and other anonymous site usage data. Every computer with internet capability is given a number that serves as that computer’s IP address. When you request a page from any site within the Kimzio network of websites, our web servers automatically recognize your IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our websites. We use this information to examine traffic in aggregate, investigate misuse of Kimzio website, detect fraud, and cooperate with law enforcement.

How we use the information collected

We collect and use your personal information to provide our products and services, as well as products and services of our suppliers and partners, to you and to operate and improve our website and services. In order to access some parts of our websites and/or for you to request specific information or services, we may need to collect personal data from you which we will process for the purposes described hereunder.

As part of pre-contractual and/or contractual obligations, we may process your personal data for:

• answering any requests, queries or inquiries you may submit on our website;
• enabling you to log on certain restricted parts of our website;
• maintaining and improving the website as well as to ensuring its security;
• conducting customer satisfaction surveys;
• recruitment purposes related when you submit a resume online;
• compiling aggregate statistics regarding the use of the website; and
• processing payments for our services.

Marketing purposes – subject to your prior express consent, we may also use the personal data you share with us for marketing purposes and in particular to provide you with personalized offers. We may provide your contact information to our partners for marketing purposes.

To Provide Services – Services data may be accessed and used to fulfill the requirements specified in your services contract or purchase order for support, consulting, or other services. Kimzio may process services data but Kimzio does not control your information collection or use practices for services data. If you provide any services data to Kimzio, you are responsible for providing any notices and/or obtaining any consents necessary for Kimzio to access and use services data as specified in this Privacy Policy and your service contract or order.

To communicate with you – We communicate with you through email and notices posted on our website, including (1) welcome and engagement messages following your registration on a Kimzio website; (2) service messages addressing service availability, security, and other issues about the functioning of Kimzio’s products and services; and (3) promotional emails, which may contain promotional information about Kimzio or about our business partners. 

Other Uses – Kimzio may transfer and access services data globally. If Kimzio hires subcontractors to assist in providing services, their access to services data will be consistent with the terms of this Privacy Policy, except where the terms of your service contract define different requirements.

These purposes are justified by our legitimate interest to make sure that you enjoy the experience when visiting our website and interacting with us. 

Who has access to your personal data

Your personal data is accessible to Kimzio and is restricted to the authorized personnel within Kimzio; including duly authorized contractors, partners and service providers. Kimzio may share data with trusted partners or contractors to help perform statistical analysis, send you email, provide customer support, or to perform the service. All such third parties are prohibited from using your personal information except to provide these services to Kimzio, in accordance with this privacy policy.

When providing products and services to our customers, we may facilitate storage, maintenance, and transmission of our customers data, including personal information, using products and services from our partners and suppliers. The agreements between our customers and our partners require that the service providers maintain the confidentiality of customer data, use customer data only for purposes of delivering their services to customers, and adhere to applicable data protection laws.

We may share or transfer personal information about you in connection with a merger, acquisition, reorganization, or sale of assets of our business, in the event of bankruptcy, or during the negotiations leading to such an event. We will seek assurances from any buyer that your personal information will be used, shared, maintained, and disclosed consistent with the terms of this privacy policy.

We may also be required – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence— to disclose your personal data.  We may also disclose your personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

Except as listed above, we will not sell, distribute, transfer, or lease your personal information to third parties.

Data retention –  Your personal data are kept and processed by us for a period of time that is necessary based on the goals of the processing, and/or based on the contractual relationship between Kimzio and you. As a matter of principle, it is kept for the duration of the business relationship that is established between you or your company and Kimzio. In any case, your data will be kept in accordance with the specific records management and retention policies and procedures we follow, in line with the recommendations of the competent data protection authorities.

Security of Your Information – We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to personal information to our employees, contractors, agents and authorized third parties who need to know the information to operate, develop or improve our services. These individuals are bound by confidentiality obligations. When these individuals “need to know” expires, their access to your personal information is thereafter prohibited. We review our data collection, storage and processing practices continuously to ensure that we only collect, store and process the personal data needed to provide or improve our services or as otherwise permitted under this Privacy Policy, and applicable law(s).

Cookies Usage Policy

Cookies and Other Technologies – When you visit a Kimzio website we may, or our advertising partners may, send one or more “cookies” to your computer. Third-party websites you access through our websites may also send cookies to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. We use cookies to improve the quality of our services and store your user preferences or log-in information, as well as for marketing purposes. Cookies are also used to analyze trends, administer our websites, track users’ movements around our websites, and gather demographic information about our user base. You can choose whether to accept cookies by changing your browser settings. You can reset your browser to refuse all cookies or allow your browser to show you when a cookie is being sent. If you choose not to accept cookies, your experience at our site and other websites may be diminished and some features may not work as intended.

• Essential website cookies: These cookies are strictly necessary to provide you with services available through a Kimzio website, and to use some of a website’s features, such as access to secure areas.
• Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our websites but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
• Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our websites are being used or how effective our marketing campaigns are.
• Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
• Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our websites through third party social networking and other websites. These cookies may also be used for advertising purposes too.

How can I control cookies?

You have the right to decide whether to accept or reject some cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links shown below.

You can set or amend your web browser controls to accept or refuse certain cookies. If you choose to reject cookies, you may still use our websites though your access to some functionality and areas of our websites may be restricted. How you can refuse cookies through your web browser controls vary from browser-to-browser, accordingly, you should visit your browser’s help menu for more information.

Your Privacy Rights

You may change your email and contact preferences, or any other personal information, at any time by notifying Kimzio. If we use your information in a manner different than the purpose for which it was collected, we will ask for your consent before such other use. We provide you with tools to opt out of marketing from us or certain transfers of your information. 

We want to communicate with you only if you want to hear from us. If you wish to opt out of receiving our marketing efforts or our sharing of information with third parties for their marketing efforts, you may do so, at any time by clicking “unsubscribe” in any email you receive from us and following the instructions on the screen, or by responding to a marketing email and including “Remove” in the subject line. Please be aware that you cannot opt out of receiving our service messages.

Shine the Light Law – Under California Civil Code Section 1798.83, California residents who have an established business relationship with us may choose to opt out of sharing their contact information with third parties for direct marketing purposes. If you are a California resident and you wish to opt out, please follow the instructions below. 

You may request access to, amend, or ask us to delete any of your personal information that we may store, and you may also opt out of receiving our marketing efforts or our sharing information with third parties by contacting us at:

legal@Kimzio.com or mail your request or questions regarding this Privacy Policy to:

Kimzio Digital LLC
25 N. River Lane, #103
Geneva, IL 60134
ATTN: Legal Department

Please send any questions about our Privacy Policy to the contact email and address above and put “Privacy Policy” in the subject line.